iSN is a professional offshore content, data processing and document management company. Attached to the Dalamal Business Group, iSN has direct access to a limitless database - and the entire plethora of global business arenas. With a group turnover of US $ 50 million, the transnational Dalamal Business Group has its finger on the international business pulse.

Completely attuned to a global clientele's needs, we consistently deliver cutting-edge outsourcing alternatives to leading international organizations.  iSN adheres to a no-compromise playbook in terms of service deliverables, employing tried-and-tested methodologies.

Our Clients:

Our client list represents a broad cross-section on the international business community. We maintain service-provision relationships with eminent:

• Insurance Companies
• Banking and Accounting Firms
• Financial Institutions
• Market Research Facilities
• Medical Industry Operatives
• Legal Firm Consortiums
• Media Publishers
• Human Resource Agencies

• State-of-the art research and business processing solutions, developed specifically to our own exacting parameters
• Professional management of all processes, uncompromisingly focused on harnessing all resources for time and quality-bound services
• Extensive experience with servicing international clients from the US, UK, Australia and Europe
• A handpicked team of domain experts - extensively screened for knowledge depth, resourcefulness, client orientation and ability to deliver under pressure. We equip these experts with the best of tools in the business
• A matchless accuracy record of up to 99.995% (1 error per 20000 characters) in all projects
• An impeccable and regularly upgraded infrastructure designed to enable time-bound, definitive services to hundreds of varied organizations simultaneously

Infrastructure

• 24 X 7 operations managed by a dedicated team of professionals
• 24-hours manned security for the entire facility
• Video surveillance and remote monitoring through CCTV for operations & facility management and emergency & accident management

Video Conference

• This facility enables us to visually link with our customers, vis-a-vis our customers can view our facility
• Meetings can be organized with the customer at any given time, to any customer around the world

Internet Connectivity

• We have a dedicated leased line with multiple backup lines using Cisco Routers
• An alternate backup dedicated connection that enables us to function in disastrous situations

Internal Network

• Layer 3 switching for internal network connectivity
• Structured and certified cabling for internal network

Power Backup

• Power supply from two separate power generating stations with an onsite backup 
• Online UPS backup for uninterrupted continuous power supply

Data Security & Confidentiality

• Firewall protection and intrusion detection against external unauthorized access of network
• HIPPA compliant. i.e. maintaining integrity, availability, and confidentiality of data
• Usage of encrypted data transfer facility for secure transfer of data
• PGP encryption implemented on all important data
• Top of the line anti-virus protection solution for all workstations
• Daily data backup facility & clear disaster recovery plans
• 24 x 7 system and network support team dedicated for process

OUR CHALLENGE MANAGERS                              

Meet the team! A matchless amalgamation of wide-ranging managerial talent that works in tandem to maintain our high standards of process management practices.

Business Group (BG)

iSN's Business Group consists of highly qualified management professionals. Each comes equipped with a solid background of niche market expertise and an impeccable solutions-delivery background.

Responsible for:

• Conceptualization and implementation of iSN's seamless multi-group system
• Development of individual project execution modules

Business Development Group (BD)

Our Business Development Group has an unerring finger on the global market pulse. Consisting of hardcore market analysis, this group has a deep understanding of the international marketplace and continually leverages emerging prospects.

Responsible for:

• Surveying and manifestation of new service opportunities via a wide market research network
• Customizing iSN's service packages to individual client needs
• Implementation of specific processes that factor in the client's unique needs 

Business & Process Management Group (BPMG)

Responsible for:

• Defining and executing pilot projects
• Validating processes for other groups via pre-implementation meetings
• Executing the development of software required for each project
• Managing the entire process of implementation after pre-elimination via an assigned Project Leader
• Conducting Vulnerability Assessment for each finished project

Human Resources & Administration Group (HR)

Responsible for:

• Implementing HR policies and associates practices in accordance with the company's guidelines
• Recruitment and retention management
• Training and development at all managerial levels
• Employee performance and compensation management
• Welfare activities
• Liaison, networking and overall administration
• Administration of iSN's business operations, implementing major decisions and efficiently organizing the company's human resources towards optimum, time-bound quality service delivery

      System & Data Management Group (SDMG)

      Responsible for:

• Internal system and domain security management
• External communication monitoring
• Efficiency management for live job data downloads, uploads and turnaround maintenance
• Data backup
• Management of mail, proxy/internal application servers
• Disaster recovery in unforeseen circumstances - restoring to IT infrastructure and creating database backups, facilitating immediate resumption of critical business operations
• Administration of access levels to domains on an as-needed basis

      Operations Group (OG)

      Responsible for:

• Definition or ARA (Authority, Responsibility & Accountability) parameters at every level for each project
• Implementation of processes defined by BPM group for all live projects
• Management of the quality control team
• Implementation of strategic business moves to adapt iSN's KPO services to various domain based processes, efficiently deploying critical resources, management of people processes and helping iSN's clients to leverage their outsourcing investments
• Management of shift activities vis-a-vis job distribution, quality and process milestones etc.

Thank you for taking the time to browse through our website. We hope that it has addressed all your informational requirements. If it has not, I look forward to resolving any doubts or queries about our company and its services that you may still have. I am, at all times, just an email or telephone call away, regardless of whether you are an interested client or a potential colleague.

iSN Global Solutions is an icon of excellence in the KPO sector and our deliverables are, simply put, the best. We say this with the confidence of a company backed by the most evolved service processes, infrastructure and record of client satisfaction. In short, we are geared to meet your requirements.

We maintain uncompromising quality standards by ensuring that every team member receives adequate training and mentoring - at every level of our hierarchy. We turn out highly enabled professionals for each of our business process. We have found that the resultant level of employee satisfaction is the best way of ensuring that we meet our corporate goals.

Considering the kind of infrastructure, work environment and level of technological excellence we maintain, we naturally expect the best from our team. I feel we are justified in this, and our experiences support this belief. At  iSN Global Solutions, every client and team member is a winner.

We look forward to striking up a relationship with you. Knowledge is the key that opens the doors to limitless opportunities - we invite you to explore them with us.

Sincerely,

Dinesh Dalamal

Director - Operations

iSN Global Solutions

iSN's vision in the twenty-first century is having economics of integration. iSN is a young company where like-minded people shoulder the working with vibrant fresh new ideas and find ways to enhance the processes keeping it away from becoming stale and under productive. The vision is surfaced on the landscape of energy, enthusiasm, evolution and economics of each aspect of the business cycle. iSN is guided with a strong lighthouse vision:

• To be a supportive business partner helping the clients to attain their strategic goals and objectives rather than just be another offshore center for a client
• Add true value to clients through superior innovation and distinctive delivery
• Creating service-oriented architecture to deliver services around customer IT applications instead of total reliance on customer application
• Continuous activity of both horizontal & vertical re-engineering of the client's processes in order to better serve the client on the prevailing projects and sustain the confidence
• Managing business cycle unpredictability by increased elastic flexibility in process, technology and manpower support.