Despite all the talk around digital and customer centricity, most banks across the globe continue adding digital technologies, in bits and pieces, to either improve their bottom line or streamline their operations for better speed. Most banks are yet to step out of their boundaries and enter the minds of the consumers. The human and emotional aspect of digital interactions seems to be missing.
Today’s customer expects the world from big food casual brands. Unlike yesteryears, her expectations are not restricted to pocket-friendly delicious food alone. She desires a fast-casual atmosphere, an engaged experienced and best in class aesthetics to please her senses. She requires constant communication, personalization, and convenience.