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Mystery shopping editing
Global hospitality industry
Team Leader - Mystery shopping support services
Vice President - Operations
A leading brand in mystery shopping services offers consulting services to the hospitality industry. They provide market research programs that shed light on customer experiences. This helps the client to stick with the same strategy or introduce new ideas into the strategy.
The client felt that their in-house schedulers’ team spent a huge amount of time on shopper follow-ups. There wasn’t any defined structure to be followed, which made it difficult for the client to rely on the freelancer model for editing. All of this was mainly impacting the turnaround time of the reports.
We took it upon ourselves to follow-up with shoppers regarding their submissions, reworks, any missing information or discrepancies. We brought in our expert editing team who brought their skills to the table and reviewed and finalized shopper submissions on a real-time basis. We also made the most of the time zone difference to enhance our communication with shoppers.