We audit and edit the shopper reports based on various reference material, rules and checklists recommended by our clients. Some of these include -
While auditing the report we check for mandatory fields that are required to process the payment to mystery shopper. For example: Receipts & Photographs. We control & moderate payments to the shopper depending on our audit findings.
Besides the cost advantage due to the outsourced operations, we also save a lot of rework costs by ensuring quality of shopper surveys and eliminating chances of client rejections / kick-backs.
Formatting: Every submission that is made by the shopper is corrected for grammar and spellings. We then format the audited data into a client recommended standardized template and exported in a format that is convenient for delivery to their customers.
Quality Control: In order to ensure that every deliverable from us meet the quality expectations of our customers, we have incorporated an additional step wherein 30% of the total volume of the reports is sent for quality assurance. In this step, our QA team reviews negative responses and checks for consistency between comments provided for those. They review overall comments and check if they align with the overall score generated for that location.