careers

The Editor will be responsible for editing & proofreading mystery shopping reports, following up with shoppers and ensuring the completeness, correctness and consistency of the reports submitted by the shoppers.

Job Description

• Develop value propositions, solutions, and strategies with the team to position iSNGS as the preferred partner with prospects and clients
• Identify business opportunities by prospecting and conducting research
• Design and monitor cold calling campaigns, email campaigns, and personalized marketing campaigns to facilitate prospective client appointments
• Design and give presentations to prospects and clients on market information, rates, company information, and proposed solutions
• Foster and maintain relationships with clients by serving as a source of information, designing process improvements/solutions for their business needs, and providing guidance
• Utilize and maintain the Customer Relationship Management (CRM) systems
• Collaborate with the operations team to create unique solutions to prospect and client’s challenges
• Identify service/product improvements by monitoring industry trends and engaging in discussions with clients
• Develop and sustain professional skills, technical knowledge and industry news by reviewing industry publications, attending workshops, and participating in training and ongoing education
• Attend meetings with prospects and clients to educate them about the company, our offerings, and solutions

We are looking for a skilled Client Success Manager to oversee the relationship’s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Job Description

• Develop trust relationships with major clients to ensure they do not turn to competition
• Continue the assessment of client’s needs and business objectives
• Take client’s requirements and assist with plans to meet those requirements
• Ensure the correct products and services are delivered to customers in a timely manner
• Help develop initiatives to increase customer satisfaction and retention
• Serve as a communication link between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Upsell company’s services and solutions
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Assist all teams to meet financial targets and growth objectives

Sales Research Analyst will be primarily responsible for aggregating the data, manually and leveraging the automation tools.

Job Description

• Preparing Market research reports using certain Web tools/ domains
• Sourcing relevant contacts as per provided research brief
• Understand the client target profile and sales approach
• Understand and leverage the sources of information
• Understand the tools to research the data and also capture the data
• Keep adding to the sources of information
• Understand and implement the data aggregation rules
• Ensure the quality of the researched data and communicate the confidence level
• Excellent web research acumen and interest
• Experience in Secondary Research/ Web Research is a must