The 3 C's dominate our mystery shopping editing – completeness, correctness and consistency. Our editors edit reports, proofread crucial documents, videos and audios to perfect the report as per the project instructions.
Editing Service Include
Location check – correct location being shopped
No references to past visits / hearsay
Feedback in shopper's own words
Value adding actionable insights
Shopper grades and feedback
A 2-step Q/A
A sense of reliability with an in-house team of editors and schedulers V/S depending on freelancers
2 step QA processes that meets the expected quality
A team of editors with experience in content writing and editing, who help to process mass volumes and provide it within the expected turnaround time
Offer domain training to the team with a thorough knowledge of the industry
Our leaders understand your business and the best effort is made to maintain an optimum level of #CX
Hear What Our Clients Have To Say
iSN has been a trusted partner for us providing managed services since 2013. The team ensure the timely completion of the tasks and at given standards of quality.
Valerie Casares - President
We have been using iSN's services for over 9 years now and are very pleased on the fact that they never miss out on deadlines and deliver on-time, always!!
Randi Hardiman - Vice President of Operations
We broke down our business process to enhance quality control further and QC3 has been a great partner to have for this endeavor!!
Lynn Saladini - Chief Relationship Officer
Their rich experience in mystery shopping services has helped us carve a name for ourselves in the market. Their sincerity towards their work is what drives their success.
Surendra Sehgal - Marketing Head
What makes iSNGS stand out from its contemporaries is that they never miss deadlines. This is one of the most essential aspects for us.
Adrian Hodder - Vice President
Their teamwork and rapid application development ability are what takes iSNGS’s sales support service to a whole new level.
Smith Clarians - Director
Keeping the competitive business requirements in mind, iSN Group ensure that they never miss out on the deadlines and deliver on time, always.
John Dillon - CEO
We've managed to renew our image in the market and carve a niche for ourselves thanks to the technological experience offered by iSN Group