So, do you monitor what people say about you online? Do you know this information can help you enhance your business? Social listening can help you gather insights about your customers, prospects, products, competitors and other topics of interest. Still thinking why you need to monitor the social media? Here are 6 reasons.
Why Social Listening?
1. Understand the Market
With the Social Listening, you can gain a better understanding of the current market. Gain insights on the dominant needs for new products or service.
2. Understand the Competition
Social Listening can provide an overview of your competitions with a good competitive analysis and monitoring system. With social listening, you can get a clear advantage over your competitors.
3. Understand the Customer
Help your customers by understanding as well as knowing what makes them happy by social listening. With the insights gained through social listening, you can make this happen with your own products and services.
4. Understand the Prospect
Understand your prospects and their needs through social listening. Converting prospects into paying customers is a difficult task, give them the information they need to help them take the buying decision by social listening. Social media is the best way to generate leads and engage with potential customers.
5. Understand the Buyer
Sometimes prospect gives out signals that they are ready to buy from you. When you see this, apparently, you need to respond immediately or you can lose them out to the competitors. By social listening, identify if someone is already ready to buy and would just require that little push to make them commit so.
6. Help provide good Customer Service
Selling is not all for the business, but maintaining and retaining existing customers is equally important. With active social listening, your business can provide a good customer service and retention program, this would generate consistent repeat purchases.
What do you think? How are you using social listening to improve your business? Remember, even your business can benefit a lot from using Social Listening, so it’s high time that you start to begin using these tools. Need help with social listening? iSN Global Solutions can help you develop strategies and make necessary changes by actively monitoring the social media with their Web Monitoring Services. We are just a call away.