Tags: ‘best mystery shopping’

Six Basic Requisites For Achieving Results Through Mystery Shopping

Mystery shopping or secret shopping is a research tool that involves posing as a regular customer to measure the quality of the customer service provided by a business. The findings of this study are reported back and used in many different ways to improve services. This tool excellently measures the quality of customer service from […] Read more

Is stealing a part of the Mystery shopping assignment?

In recent times, an increase in shoplifting and cases of theft has posed a question mark on shop’s security. Stores lose a lot of merchandise, not only to deliberate theft, but also due to carelessness. Mystery shopping can actually be a solution to it. Up till now, we were well aware that mystery shopping is […] Read more

7 Benefits that companies benefit from Mystery shopping

Mystery Shopping is considered to be an excellent customer service and marketing tool for companies. This is for one clear reason, i.e. this program provides the business with clear information about their position in the market and opportunities to improve. The quality of the information that the mystery shopping program can extract is just unbeatable. Here are a few benefits that companies benefit from […] Read more

4 Idyllic Objectives Of A Mystery Shopping Program

Most of the businesses these days plan to devote some money and resources to improve its Customer Experience; they do this by implementing an effective mystery shopping program. But do you even realize what this program should actually be measured? While the results of mystery shopping can be different for each and every business, the overall […] Read more