Tags: ‘customer experience’

How painless problem resolution can create lifelong loyal customers

  Every company wishes to have a quick and easy problem resolution as their topmost priority. Great customer service is a leading way to create loyal customers. When it comes to looking at return on investment, it can’t be beaten. Customers often complain about terrible customer service when trying to return an order, contest a charge, […] Read more

Different dimensions of Mystery shopping Program to beat the competition

Think about the current mystery shopping program you are conducting to keep a check on your employees or to get an insight on your customer experience. The most focus of the program is on store evaluations and on the phone to better understand the customer experience and enhance it for better services. With customers shifting […] Read more

Turn your customer service staff into effective communicators with this tips

An effective and happily done communication with customers can even bring back the unsatisfied customer. For this staff should be trained to Rockstar communicators. The first step needed to improve customer service communication is to figure out how your business is currently communicating with its customers. This can be done in a variety of ways: […] Read more

Customer Experience Is Much More Than Customer Satisfaction

Before understanding the difference between customer experience and customer satisfaction, let us first understand what both these terms mean. Customer Experience can be broadly defined as the sum of all the experiences a customer has with a business across every touch-point. And on the other hand, Customer Satisfaction measures the degree of satisfaction a customer […] Read more

Formulating A Customer Experience Measurement Strategy Made Easy

Are you one among those business owners looking to measure and improve your customer experience? Well, the first step to this would be to formulate a customer experience measurement strategy. This strategy, if executed properly would provide you with the opportunity to ensure that your set standards are met – if not exceed. And, what […] Read more

Debunked 5 Myths About Customer Experience

Most of us tell ourselves myths to survive. Like the societies, even businesses create their own mythologies to make sense to the world. Time and again there are many myths about customer experience which come up. And these myths help businesses deal with the uncertainty of the marketplace. But the actual truth about customer experience […] Read more

1 2